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Welcome to meemo USA |
meemo puts tremendous emphasis on helping our customers. No comment or question is too trivial, no inquiry is unworthy and no issue will be left unresolved. meemo is persistent and remains committed to upholding these customer service values.
YOUR MEEMO ACCOUNT
Registration
STEP 1 - SENDING MEEMO TO THE SHORT CODE
When you arrive at www.memo.com, begin by clicking the Test drive meemo today! link on the homepage. Your first step is to text the word meemo to 74265.
You will then automatically receive an SMS (text message) back to your mobile device containing a unique activation code, which you will need for step 2.
When you arrive at www.memo.com, begin by clicking the Test drive meemo today! link on the homepage. Your first step is to text the word meemo to 74265.
You will then automatically receive an SMS (text message) back to your mobile device containing a unique activation code, which you will need for step 2.
STEP 2 - ENTER YOUR ACTIVATION CODE
To complete step 2, enter your activation code in the field provided.
Make sure you accept the terms of use and then proceed to Step 3.
To complete step 2, enter your activation code in the field provided.
Make sure you accept the terms of use and then proceed to Step 3.
STEP 3 - CREATE YOUR EMAIL ALERT
Identify and configure the email account for which you want to receive alerts. Simply fill in the fields with your email account information. A second email account can be added later.
Once your account is processed a message will be sent to your mobile phone confirming your trial registration, and you will begin receiving alerts to your phone to notify you that new email has arrived in your inbox. Again we ask for your patience as this may take several minutes to complete.
Identify and configure the email account for which you want to receive alerts. Simply fill in the fields with your email account information. A second email account can be added later.
Once your account is processed a message will be sent to your mobile phone confirming your trial registration, and you will begin receiving alerts to your phone to notify you that new email has arrived in your inbox. Again we ask for your patience as this may take several minutes to complete.
STEP 4 - CONGRATULATIONS AND CHANGE PASSWORD OPTION
You will be automatically logged in to meemo. Waiting in your meemo inbox is an email with your meemo credentials as well as some information about your trial period, the means to change your password and contact information for customer support. For your convenience, a copy of this email will also be sent to the address you configured during step 3.
You will be automatically logged in to meemo. Waiting in your meemo inbox is an email with your meemo credentials as well as some information about your trial period, the means to change your password and contact information for customer support. For your convenience, a copy of this email will also be sent to the address you configured during step 3.
Cancellation
To unsubscribe to meemo via your personal computer
To unsubscribe from meemo at any time from your Personal Computer, go to www.meemo.com and login with your Username and Password. Once on your personal homepage, click the Payment tab from the upper navigation menu and then click the Unsubscribe button.
You will be asked to confirm your cancellation. If you again choose to unsubcribe, you will receive feedback both onscreen and via email confirming your cancellation.
To unsubscribe via your mobile device
To unsubscribe from meemo at any time from your mobile device, send an SMS (text message) with the word Stop to 74265. You will receive a reply via SMS confirming your cancellation.
To unsubscribe from meemo at any time from your Personal Computer, go to www.meemo.com and login with your Username and Password. Once on your personal homepage, click the Payment tab from the upper navigation menu and then click the Unsubscribe button.
You will be asked to confirm your cancellation. If you again choose to unsubcribe, you will receive feedback both onscreen and via email confirming your cancellation.
To unsubscribe via your mobile device
To unsubscribe from meemo at any time from your mobile device, send an SMS (text message) with the word Stop to 74265. You will receive a reply via SMS confirming your cancellation.
Re-Activation
If you have cancelled your meemo subscription with or without a surplus of service days remaining on your account and wish to re-subscribe to meemo, all you need to do is login at meemo.com and follow the easy on-screen instructions to reinstate your account.
The first step after logging in is to acquire your reactivation code. To get yours, simply click the Validation Code button and it will be sent to your phone via text message. Once you have received your code, enter it in the field provided and click Re-subscribe. That’s it!
You will be presented with the Payment page, where you can re-establish your subscription to meemo. If you have days remaining on your account, you are welcome to use them without setting up a paid subscription.
If you do not have days remaining to use with your account, you will only be able to access the features of meemo once you have created a subscription.
The first step after logging in is to acquire your reactivation code. To get yours, simply click the Validation Code button and it will be sent to your phone via text message. Once you have received your code, enter it in the field provided and click Re-subscribe. That’s it!
You will be presented with the Payment page, where you can re-establish your subscription to meemo. If you have days remaining on your account, you are welcome to use them without setting up a paid subscription.
If you do not have days remaining to use with your account, you will only be able to access the features of meemo once you have created a subscription.
Payment
meemo makes paying for the service incredibly simple. By having the ability to add your monthly service fee to your phone bill, you can avoid complicated payment forms and spend less time keying in sensitive personal information. Best of all, the payment process can be initiated either via mobile device or online from a personal computer. Please refer to the terms and conditions itemized below:
The payment process begins when you click Add to my phone bill but you are not actually charged a fee until:
• You reply with the letter Y to the Terms of Payment agreement sent to your mobile device as an SMS (text message)
• You receive an SMS (text message) confirming a successful charge has occurred.
By subscribing to meemo via either entry point, (PC or Mobile Device) you are accepting the Terms of Service and agreeing to pay a fee of $3.00 US for 30 days of service.
To continue to enjoy uninterrupted service your meemo subscription will be automatically renewed every 30 days until such time as you unsubscribe.
There is no price discrepancy between payment initiation points. The subscription fee is exactly the same whether you pay via your mobile device or online from your PC.
As mentioned, you may cancel your service at any time by sending an SMS (text message) to 74265 with the word Stop in the body of the message. However, no refunds will be issued for any days of service remaining on your account.
The payment process begins when you click Add to my phone bill but you are not actually charged a fee until:
• You reply with the letter Y to the Terms of Payment agreement sent to your mobile device as an SMS (text message)
• You receive an SMS (text message) confirming a successful charge has occurred.
By subscribing to meemo via either entry point, (PC or Mobile Device) you are accepting the Terms of Service and agreeing to pay a fee of $3.00 US for 30 days of service.
To continue to enjoy uninterrupted service your meemo subscription will be automatically renewed every 30 days until such time as you unsubscribe.
There is no price discrepancy between payment initiation points. The subscription fee is exactly the same whether you pay via your mobile device or online from your PC.
As mentioned, you may cancel your service at any time by sending an SMS (text message) to 74265 with the word Stop in the body of the message. However, no refunds will be issued for any days of service remaining on your account.
USING MEEMO
Contacts
Your Contacts page can be found by clicking the Contacts tab at the top of your meemo.com screen.
Adding a New Contact
• On your Contacts page, click the Add a Contact button.
• Enter the name, phone number and email address of your new contact in the fields provided. The phone number should contain
only numbers (e.g. 4165557640).
• Click Add – and you're done! Click Back to return to your Contacts page.
Browsing Contacts
• To browse your contacts by the first letter of the contact’s name, you can click the lettered buttons to the right of the search field.
• To show all of your contacts, click Show All to the right of the lettered buttons.
Searching Contacts
• Enter the name or partial name of the contact you wish to find in the Search field.
• Click the search button to the right of the field (it looks like a magnifying glass), or push Enter on your keyboard.
• Any contacts matching the name or containing the partial name that you entered will be displayed below.
Viewing Contact Details
• To view the detailed information of any of your contacts, click the View button to the right of the contact you wish to see.
Editing Contacts
• Locate the contact you wish to edit, and click View to display its details.
• Click the Edit button below the contact’s information.
• Make your desired changes and click the Save button.
Deleting Contacts
• Locate the contact you wish to edit and click View to display its details.
• Click the Delete button below the contact’s information.
Adding a New Contact
• On your Contacts page, click the Add a Contact button.
• Enter the name, phone number and email address of your new contact in the fields provided. The phone number should contain
only numbers (e.g. 4165557640).
• Click Add – and you're done! Click Back to return to your Contacts page.
Browsing Contacts
• To browse your contacts by the first letter of the contact’s name, you can click the lettered buttons to the right of the search field.
• To show all of your contacts, click Show All to the right of the lettered buttons.
Searching Contacts
• Enter the name or partial name of the contact you wish to find in the Search field.
• Click the search button to the right of the field (it looks like a magnifying glass), or push Enter on your keyboard.
• Any contacts matching the name or containing the partial name that you entered will be displayed below.
Viewing Contact Details
• To view the detailed information of any of your contacts, click the View button to the right of the contact you wish to see.
Editing Contacts
• Locate the contact you wish to edit, and click View to display its details.
• Click the Edit button below the contact’s information.
• Make your desired changes and click the Save button.
Deleting Contacts
• Locate the contact you wish to edit and click View to display its details.
• Click the Delete button below the contact’s information.
Using Your Email
To use any of the following functions with meemo.com, you must have an Email Account set up with meemo
Checking Your Inbox
• To view your inbox click the Home tab at the top of your meemo.com screen.
• To the right of the email address you wish to check, click the View button. (Note that if you use an email client that does not leave a
copy of your emails on your mail server, no emails received by that program will show up in your meemo.com inbox)
Composing Email
• To compose an email click the Compose tab at the top of your meemo.com screen.
• From the drop-down menu, select the email account you wish to send your email from. (This list includes only email accounts
which you have added to meemo.)
• Enter the email address of your recipient(s), using a comma to separate multiple recipients.
• To select a recipient from your contacts, click the To button on the left. This will display your Contacts page, which you can use to
search for contacts by name. When you find the one you want, click the Add button to the right.
• You may repeat the previous step for the Cc and Bcc fields.
• Enter a subject, type your email, and click Send Email – You’re done!
Reading Email
• From the Home tab at the top of your meemo.com screen, click the View button next to the Inbox you wish to check., or click the
email address if you are viewing the website on your mobile browser.
• You will see a list of emails with the sender’s email address, subject, size, date and time displayed.
• To read an email click the name of the person it is from.
Replying to and Forwarding Email
• To reply to an email click the Reply button above the sender’s information. Clicking Reply All will send your reply to the original sender
and everyone else who received the email you are replying to.
• To forward the email to someone else, click the Forward button and type in their email address as if you were composing a new email.
• In all cases of replying, replying to all and forwarding, you may also add additional recipients in the Cc and Bcc fields. You can also send
email to your meemo contacts easily by clicking the To, Cc and Bcc buttons and selecting the desired contact.
Deleting Emails
There are two ways to delete emails from your Inbox:
• Open an individual email, and click the Remove button.
• Click the check box to the left of any email you wish to delete, and then click the Delete Selected button at the bottom of your inbox.
You can delete multiple emails at once by checking more than one box. Careful! Clicking the box at the top of your Inbox (with the
orange background) will select all emails in your Inbox. Make sure you intend to remove all emails if you use this function.
Viewing Attachments
Keep in mind that the ability to open and view attachments relies upon the file type of the attachment itself, and the capabilities of
your mobile device or internet browser.
• To view an attachment to an email, open the email and click the name of the attachment as it appears in the Attachment(s) field.
Checking Your Inbox
• To view your inbox click the Home tab at the top of your meemo.com screen.
• To the right of the email address you wish to check, click the View button. (Note that if you use an email client that does not leave a
copy of your emails on your mail server, no emails received by that program will show up in your meemo.com inbox)
Composing Email
• To compose an email click the Compose tab at the top of your meemo.com screen.
• From the drop-down menu, select the email account you wish to send your email from. (This list includes only email accounts
which you have added to meemo.)
• Enter the email address of your recipient(s), using a comma to separate multiple recipients.
• To select a recipient from your contacts, click the To button on the left. This will display your Contacts page, which you can use to
search for contacts by name. When you find the one you want, click the Add button to the right.
• You may repeat the previous step for the Cc and Bcc fields.
• Enter a subject, type your email, and click Send Email – You’re done!
Reading Email
• From the Home tab at the top of your meemo.com screen, click the View button next to the Inbox you wish to check., or click the
email address if you are viewing the website on your mobile browser.
• You will see a list of emails with the sender’s email address, subject, size, date and time displayed.
• To read an email click the name of the person it is from.
Replying to and Forwarding Email
• To reply to an email click the Reply button above the sender’s information. Clicking Reply All will send your reply to the original sender
and everyone else who received the email you are replying to.
• To forward the email to someone else, click the Forward button and type in their email address as if you were composing a new email.
• In all cases of replying, replying to all and forwarding, you may also add additional recipients in the Cc and Bcc fields. You can also send
email to your meemo contacts easily by clicking the To, Cc and Bcc buttons and selecting the desired contact.
Deleting Emails
There are two ways to delete emails from your Inbox:
• Open an individual email, and click the Remove button.
• Click the check box to the left of any email you wish to delete, and then click the Delete Selected button at the bottom of your inbox.
You can delete multiple emails at once by checking more than one box. Careful! Clicking the box at the top of your Inbox (with the
orange background) will select all emails in your Inbox. Make sure you intend to remove all emails if you use this function.
Viewing Attachments
Keep in mind that the ability to open and view attachments relies upon the file type of the attachment itself, and the capabilities of
your mobile device or internet browser.
• To view an attachment to an email, open the email and click the name of the attachment as it appears in the Attachment(s) field.
Email Accounts
You can access the settings for the Email Accounts you have set up with meemo by clicking the Settings tab at the top of your meemo.com screen, or from the Home page if you are viewing the website on your mobile browser.
Adding an Email Account
1) From your Settings page, click the Add button on the right.
2) You will be taken through the same steps you as when you registered for meemo:
• Select your email provider from the drop-down menu.
• Enter a display name for the alert. This is what people see in the From: field when you send them emails
through meemo.com.
• Enter the email address you wish to have meemo check for you.
• Enter the username and password for that email account.
• If you selected Others for your email provider, enter your email’s POP3 settings.
(If you are adding a Gmail or Yahoo account, you must log in to your email account and activate POP3 access in your Gmail or Yahoo settings.)
Editing and Removing Email Accounts
1) To remove an Email Account from your Settings page, simply click the Delete button to the right of the one you wish to remove.
You will be asked to confirm that you wish to remove it.
2) To edit an Email Account’s settings, click the Edit button to the right of the one you wish to change.
(If you wish to change your email address, email username, or POP3 settings for an account, you will need to instead add a new account with the updated information.)
• Status On/Off indicates whether meemo will send you alerts for this email address.
• Display Name is what people see in the From: field when you send them emails through meemo.com.
• If you change your email’s password, you will need to update it here in your meemo settings as well.
• Email Frequency determines how often meemo will check your email for you.
• Time Periods lets you set the times of day that you want meemo to alert you of new emails, and the times when you do not
wish to be notified.
• Click Update – You’re done!
Safe Senders List
1) The Safe Senders List is a tool that lets you filter out meemo emails from all senders except the ones that you specify. You can toggle it on or off and it will save your list in either state. The Safe Senders List for each Email Account can be found by editing the properties of that account.
• To add an email address as a Safe Sender select it from your contacts (the left of the two boxes) and click
the right arrow button between the two lists. You should see the contact you selected move to the Safe Senders
List on the right. You can also type the email address in the field above and click Add Safe Sender if the email
address you want to add is not on your contacts list.
• To remove an email address from the Safe Senders List select the address you wish to remove on the right
hand list and click the left arrow button between the two lists. The email address will disappear from your Safe
Senders list and if it was from your contacts list, reappear there.
• Toggling the Safe Senders List on will block all meemo alerts except for those from users on your list. Toggling
it off will enable meemo alerts from all senders.
Adding an Email Account
1) From your Settings page, click the Add button on the right.
2) You will be taken through the same steps you as when you registered for meemo:
• Select your email provider from the drop-down menu.
• Enter a display name for the alert. This is what people see in the From: field when you send them emails
through meemo.com.
• Enter the email address you wish to have meemo check for you.
• Enter the username and password for that email account.
• If you selected Others for your email provider, enter your email’s POP3 settings.
(If you are adding a Gmail or Yahoo account, you must log in to your email account and activate POP3 access in your Gmail or Yahoo settings.)
Editing and Removing Email Accounts
1) To remove an Email Account from your Settings page, simply click the Delete button to the right of the one you wish to remove.
You will be asked to confirm that you wish to remove it.
2) To edit an Email Account’s settings, click the Edit button to the right of the one you wish to change.
(If you wish to change your email address, email username, or POP3 settings for an account, you will need to instead add a new account with the updated information.)
• Status On/Off indicates whether meemo will send you alerts for this email address.
• Display Name is what people see in the From: field when you send them emails through meemo.com.
• If you change your email’s password, you will need to update it here in your meemo settings as well.
• Email Frequency determines how often meemo will check your email for you.
• Time Periods lets you set the times of day that you want meemo to alert you of new emails, and the times when you do not
wish to be notified.
• Click Update – You’re done!
Safe Senders List
1) The Safe Senders List is a tool that lets you filter out meemo emails from all senders except the ones that you specify. You can toggle it on or off and it will save your list in either state. The Safe Senders List for each Email Account can be found by editing the properties of that account.
• To add an email address as a Safe Sender select it from your contacts (the left of the two boxes) and click
the right arrow button between the two lists. You should see the contact you selected move to the Safe Senders
List on the right. You can also type the email address in the field above and click Add Safe Sender if the email
address you want to add is not on your contacts list.
• To remove an email address from the Safe Senders List select the address you wish to remove on the right
hand list and click the left arrow button between the two lists. The email address will disappear from your Safe
Senders list and if it was from your contacts list, reappear there.
• Toggling the Safe Senders List on will block all meemo alerts except for those from users on your list. Toggling
it off will enable meemo alerts from all senders.
Calendar
You can access your Calendar from the Calendar tab at the top of your meemo.com screen after you log in.
Creating a Calendar Event
• On your Calendar page, click the New button.
• Choose an event type – Single, Daily, Weekly, Monthly.
• Choose a name for your event.
• Enter the date and time for your event.
• Choose when you wish to be reminded about the event by text message – On time, or 1, 3, 6 or 24 hours
prior to the event (or choose not to be reminded by a text message).
• Enter any notes you would like to keep about the event.
• Click Save – You’re done!
Viewing, Editing and Deleting Upcoming Calendar Events
• Using the grey tabs on your Calendar page, you can view your calendar events by time frame – Events
scheduled for Today, any day This Week, This Month or you can Show All to see all of your events at once.
• To view an event’s details, click the View button to the right of the event’s name.
• To delete an event, click the View button to the right of the event’s name, and then click the Delete
button in the event’s details.
Creating a Calendar Event
• On your Calendar page, click the New button.
• Choose an event type – Single, Daily, Weekly, Monthly.
• Choose a name for your event.
• Enter the date and time for your event.
• Choose when you wish to be reminded about the event by text message – On time, or 1, 3, 6 or 24 hours
prior to the event (or choose not to be reminded by a text message).
• Enter any notes you would like to keep about the event.
• Click Save – You’re done!
Viewing, Editing and Deleting Upcoming Calendar Events
• Using the grey tabs on your Calendar page, you can view your calendar events by time frame – Events
scheduled for Today, any day This Week, This Month or you can Show All to see all of your events at once.
• To view an event’s details, click the View button to the right of the event’s name.
• To delete an event, click the View button to the right of the event’s name, and then click the Delete
button in the event’s details.
Settings
You can access and change the details of your meemo account and the Email Accounts you have added by clicking the Settings tab at the top of your meemo.com screen, or from the Home page if you are viewing the website on your mobile browser.
Updating Your Account Settings
In the My Profile section of your Settings page you can update the following account information:
• Add an email account
• Time zone
• Password
In the My Email Accounts section of your Settings page you can do the following:
• Edit an email account
• Remove an email account
Updating Your Account Settings
In the My Profile section of your Settings page you can update the following account information:
• Add an email account
• Time zone
• Password
In the My Email Accounts section of your Settings page you can do the following:
• Edit an email account
• Remove an email account
ADDITIONAL RESOURCES
Support
From your mobile device:
If you require support from your mobile device, click on the Help link for contact information.
From your PC:
meemo offers you 3 ways to get the help you are looking for:
1. Browse the Help Centre and read the FAQs
2. Email Customer Support
3. Call our toll free support line: 1.888.986.3366
If you require support from your mobile device, click on the Help link for contact information.
From your PC:
meemo offers you 3 ways to get the help you are looking for:
1. Browse the Help Centre and read the FAQs
2. Email Customer Support
3. Call our toll free support line: 1.888.986.3366
FAQ's
Payment
How much does meemo cost?
Following a 21 day trial period, we are offering meemo to subscribers for $3 (US) per month.
How do I pay for meemo?
You can add meemo to your mobile phone bill directly through the meemo website.
Do I have to sign a contract?
Yes, you must accept a contract. Since the transfer of documents via mobile devices is impractical, you are asked instead to respond to an SMS (text message) in lieu of a written contract. A positive response to this message implies that you have accepted the Terms of Service and the charges. To see an example of this, please refer to the section on How to Register.
Can I pay with my Credit Card?
At this time, meemo does not accept payment via credit card.
Are there any other costs associated with using meemo?
Yes. Standard data access charges from your mobile service provider can apply, however most carriers offer a variety of low cost monthly data plans. The plan will determine how much you pay for viewing web data with your mobile browser. These plans usually allow a certain amount of data access per month in much the same way that typical phone plans allow a certain amount of voice minutes each month. Check with your mobile service provider to find the option that is right for you.
How can I cancel my subscription?
You may cancel your subscription at any time. You can login to www.meemo.com and click Unsubscribe under the Payment tab, or text Stop to 74265.
Am I given a refund if I cancel before the end of the month?
meemo does not issue refunds. If you cancel prematurely, you are still billed for the entire period for which you subscribed. If you feel your situation is of an extenuative nature refunds can be issued at management’s sole discretion.
Registration
How do I register for meemo?
You can register for meemo directly from our website. All you need to do to get started is text the word meemo to 74265, and meemo will send you an activation code to use on our website. For a detailed explanation of the entire registration process, please refer to the Registration section of this help centre.
Can I use meemo without registering?
No. You must register before you can use meemo. Registration is the basis for meemo’s personalized service. By registering, each individual user can securely access his/her email, configure which email accounts to scan and at what times to be notified of new mail, etc. However, you can sign up for our 21 day trial and see meemo for yourself!
What information must I provide in order to register?
When you register, all meemo requires is that you choose a meemo username and password, and that you enter your email account (it’s as easy as logging in to check your email!). If you wish to configure an email account that uses Microsoft Exchange or a unique domain name you will need to know your Incoming Mail Server (this is usually something like mail.domainname.com).
What happens if I forget my password?
Click the Forgot Password button next to the login field on our home page and enter your mobile number. Your password will be sent directly to your mobile device!
Email Accounts
How many email accounts can I use with meemo?
You can set up two different email accounts for use with meemo, both of which must be accessible via POP3 or IMAP.
What type of email providers are compatible with meemo?
Virtually all email providers are compatible. meemo supports Hotmail, Yahoo!, Gmail and even Microsoft Exchange. Just make sure POP3 or IMAP access is enabled for your account. (Some email service providers may charge for this, so remember to check with yours if you are unsure.)
Hotmail accounts created after 2005 require the use of Live Hotmail Plus from Microsoft. Live Hotmail Plus is a paid premium service that provides a larger mailbox, POP3 access and many other features. For more information please visit this URL: http://get.live.com/mailplus/features
Accounts created prior to 2005 should work, but we have found a few that don't. If you find that you are unable to authorize your Hotmail account after repeated attempts, please contact meemo support. We are working hard to determine why some older accounts are not supported for meemo access.
How do I get meemo to work with my Gmail?
Please ensure that your Gmail account has been set up to permit POP3 access. To confirm this please login to your Gmail account at www.gmail.com and follow these steps:
I have registered for meemo so why am I not receiving notification of new emails on my phone?
There are several factors that can prevent you from receiving such alerts on your phone. First, check to make sure that your phone’s Inbox is not full – meemo cannot deliver messages to you if your storage is at capacity! Second, if you have an email client like Microsoft Outlook checking your email, it must be set to leave a copy of your mail on the server. Similarly, an email must be marked as unread on the mail server or meemo will not generate an alert.
Lastly, we ask that you be patient – processing a newly added email account may take several minutes to complete.
I already have email capability on my device so why do I need meemo?
If you are able to send and receive email on your mobile device, then chances are you do not need meemo. But before you dismiss it outright you should consider the price and functionality of your current service. Are you paying less than $3 (US)? Are you able to open images and documents that arrive as attachments? Can you set up calendar event to trigger alerts directly to your mobile device? These are some of the features that make meemo a great choice for mobile email.
The meemo Service
If I send an email using meemo, does the recipient need to have the same service?
No. You can send email to anyone in the same way that you normally would if you were using your computer and it will arrive without fail. However if the recipient has subscribed to meemo, it will also arrive to their phone.
Do I have to pay for the notification messages meemo sends me?
No. When you receive messages from meemo on your phone you do not pay for them. meemo does. When you send an email through meemo it is done through your device’s web browser, for which data charges from your carrier may apply.
Will my emails arrive in a timely manner?
Following the initial provisioning process, meemo will check your email accounts at the interval and frequency which you define and configure. Every time meemo sees new mail, it will notify you by sending a message to your mobile device.
Will meemo work anywhere in the world?
At the present time meemo provides service in the United Kingdom, South Africa, Canada and the United States.
How long does it take to activate meemo?
Once you have completed the registration process, your account is activated and you should start receiving messages within the half hour. If you are setting up a second email account you will need some time to configure it as you did the first one.
Can meemo open attachments?
With meemo you can open image attachments, PDF files, and MS Word documents. Some devices may experience rendering issues and irregular character display.
Why are the links meemo sent me invalid or unavailable?
Part of how meemo handles security is by expiring links after either a single click through or after 24 hours have elapsed, whichever occurs first. You can still read emails for which the links have expired by logging in to meemo. The emails remain in your meemo inbox for a couple of days, at which point the system will remove them.
Can I follow hyperlinks that appear in the body of my received emails?
Yes. meemo’s unique technology does allow you to follow these links but once you are taken to another site, you must re-login or follow a link in another message from meemo to return to your meemo inbox. The device’s own “back” key will not re-open your meemo session.
How much does meemo cost?
Following a 21 day trial period, we are offering meemo to subscribers for $3 (US) per month.
How do I pay for meemo?
You can add meemo to your mobile phone bill directly through the meemo website.
Do I have to sign a contract?
Yes, you must accept a contract. Since the transfer of documents via mobile devices is impractical, you are asked instead to respond to an SMS (text message) in lieu of a written contract. A positive response to this message implies that you have accepted the Terms of Service and the charges. To see an example of this, please refer to the section on How to Register.
Can I pay with my Credit Card?
At this time, meemo does not accept payment via credit card.
Are there any other costs associated with using meemo?
Yes. Standard data access charges from your mobile service provider can apply, however most carriers offer a variety of low cost monthly data plans. The plan will determine how much you pay for viewing web data with your mobile browser. These plans usually allow a certain amount of data access per month in much the same way that typical phone plans allow a certain amount of voice minutes each month. Check with your mobile service provider to find the option that is right for you.
How can I cancel my subscription?
You may cancel your subscription at any time. You can login to www.meemo.com and click Unsubscribe under the Payment tab, or text Stop to 74265.
Am I given a refund if I cancel before the end of the month?
meemo does not issue refunds. If you cancel prematurely, you are still billed for the entire period for which you subscribed. If you feel your situation is of an extenuative nature refunds can be issued at management’s sole discretion.
Registration
How do I register for meemo?
You can register for meemo directly from our website. All you need to do to get started is text the word meemo to 74265, and meemo will send you an activation code to use on our website. For a detailed explanation of the entire registration process, please refer to the Registration section of this help centre.
Can I use meemo without registering?
No. You must register before you can use meemo. Registration is the basis for meemo’s personalized service. By registering, each individual user can securely access his/her email, configure which email accounts to scan and at what times to be notified of new mail, etc. However, you can sign up for our 21 day trial and see meemo for yourself!
What information must I provide in order to register?
When you register, all meemo requires is that you choose a meemo username and password, and that you enter your email account (it’s as easy as logging in to check your email!). If you wish to configure an email account that uses Microsoft Exchange or a unique domain name you will need to know your Incoming Mail Server (this is usually something like mail.domainname.com).
What happens if I forget my password?
Click the Forgot Password button next to the login field on our home page and enter your mobile number. Your password will be sent directly to your mobile device!
Email Accounts
How many email accounts can I use with meemo?
You can set up two different email accounts for use with meemo, both of which must be accessible via POP3 or IMAP.
What type of email providers are compatible with meemo?
Virtually all email providers are compatible. meemo supports Hotmail, Yahoo!, Gmail and even Microsoft Exchange. Just make sure POP3 or IMAP access is enabled for your account. (Some email service providers may charge for this, so remember to check with yours if you are unsure.)
Hotmail accounts created after 2005 require the use of Live Hotmail Plus from Microsoft. Live Hotmail Plus is a paid premium service that provides a larger mailbox, POP3 access and many other features. For more information please visit this URL: http://get.live.com/mailplus/features
Accounts created prior to 2005 should work, but we have found a few that don't. If you find that you are unable to authorize your Hotmail account after repeated attempts, please contact meemo support. We are working hard to determine why some older accounts are not supported for meemo access.
How do I get meemo to work with my Gmail?
Please ensure that your Gmail account has been set up to permit POP3 access. To confirm this please login to your Gmail account at www.gmail.com and follow these steps:
- 1. Once logged in click on the Settings link in the upper right corner.
- 2. Click on the Forwarding and POP/IMAP tab.
- 3. Ensure that POP is enabled in the section labeled POP Download. If POP is not enabled pick one of the options to enable it.
- 4. Ensure that next to the label “2. When messages are accessed with POP” that the item “keep Gmail’s copy in the Inbox” is selected.
- 5. Click on Save Changes.
I have registered for meemo so why am I not receiving notification of new emails on my phone?
There are several factors that can prevent you from receiving such alerts on your phone. First, check to make sure that your phone’s Inbox is not full – meemo cannot deliver messages to you if your storage is at capacity! Second, if you have an email client like Microsoft Outlook checking your email, it must be set to leave a copy of your mail on the server. Similarly, an email must be marked as unread on the mail server or meemo will not generate an alert.
Lastly, we ask that you be patient – processing a newly added email account may take several minutes to complete.
I already have email capability on my device so why do I need meemo?
If you are able to send and receive email on your mobile device, then chances are you do not need meemo. But before you dismiss it outright you should consider the price and functionality of your current service. Are you paying less than $3 (US)? Are you able to open images and documents that arrive as attachments? Can you set up calendar event to trigger alerts directly to your mobile device? These are some of the features that make meemo a great choice for mobile email.
The meemo Service
If I send an email using meemo, does the recipient need to have the same service?
No. You can send email to anyone in the same way that you normally would if you were using your computer and it will arrive without fail. However if the recipient has subscribed to meemo, it will also arrive to their phone.
Do I have to pay for the notification messages meemo sends me?
No. When you receive messages from meemo on your phone you do not pay for them. meemo does. When you send an email through meemo it is done through your device’s web browser, for which data charges from your carrier may apply.
Will my emails arrive in a timely manner?
Following the initial provisioning process, meemo will check your email accounts at the interval and frequency which you define and configure. Every time meemo sees new mail, it will notify you by sending a message to your mobile device.
Will meemo work anywhere in the world?
At the present time meemo provides service in the United Kingdom, South Africa, Canada and the United States.
How long does it take to activate meemo?
Once you have completed the registration process, your account is activated and you should start receiving messages within the half hour. If you are setting up a second email account you will need some time to configure it as you did the first one.
Can meemo open attachments?
With meemo you can open image attachments, PDF files, and MS Word documents. Some devices may experience rendering issues and irregular character display.
Why are the links meemo sent me invalid or unavailable?
Part of how meemo handles security is by expiring links after either a single click through or after 24 hours have elapsed, whichever occurs first. You can still read emails for which the links have expired by logging in to meemo. The emails remain in your meemo inbox for a couple of days, at which point the system will remove them.
Can I follow hyperlinks that appear in the body of my received emails?
Yes. meemo’s unique technology does allow you to follow these links but once you are taken to another site, you must re-login or follow a link in another message from meemo to return to your meemo inbox. The device’s own “back” key will not re-open your meemo session.
Known Issues
Attention Blackberry, Palm Treo and Apple iPhone Users:
Meemo is available for use with these devices. Alerts received by these devices can sometimes be improperly formatted due to small inaccuracies in the device profile. In the event that you are not receiving notification of new mail, contact our Customer Support Team and we will adjust your account’s settings accordingly.
Email Account Conflicts
Adding the same email account twice will cause meemo to stop delivering messages to your mobile device. Removing either entry will resume regular email notification for the other one.
Spam Filters
Some email providers have filters which can cause some of your incoming emails to be incorrectly moved to your junk mail folder or some of your email sent from within the meemo website to appear as junk mail in the recipient’s mailbox. As meemo does not scan junk mail folders for new emails, users should be aware that they will not be alerted of any incorrectly junked mail.
Unsupported Users
Currently, meemo is only available for users in the United Kingdom, South Africa, Canada and the United States. Other international users are not yet supported.
Hotmail
Hotmail accounts created after 2005 require the use of Live Hotmail Plus from Microsoft. Live Hotmail Plus is a paid premium service that provides a larger mailbox, POP3 access and many other features. For more information please visit http://get.live.com/mailplus/features.
Accounts created prior to 2005 should work, but we have found a few that don't. If you find that you are unable to authorize your Hotmail account after repeated attempts, please contact our Customer Support Team. We are working hard to determine why some older accounts are not supported for meemo access.
Meemo is available for use with these devices. Alerts received by these devices can sometimes be improperly formatted due to small inaccuracies in the device profile. In the event that you are not receiving notification of new mail, contact our Customer Support Team and we will adjust your account’s settings accordingly.
Email Account Conflicts
Adding the same email account twice will cause meemo to stop delivering messages to your mobile device. Removing either entry will resume regular email notification for the other one.
Spam Filters
Some email providers have filters which can cause some of your incoming emails to be incorrectly moved to your junk mail folder or some of your email sent from within the meemo website to appear as junk mail in the recipient’s mailbox. As meemo does not scan junk mail folders for new emails, users should be aware that they will not be alerted of any incorrectly junked mail.
Unsupported Users
Currently, meemo is only available for users in the United Kingdom, South Africa, Canada and the United States. Other international users are not yet supported.
Hotmail
Hotmail accounts created after 2005 require the use of Live Hotmail Plus from Microsoft. Live Hotmail Plus is a paid premium service that provides a larger mailbox, POP3 access and many other features. For more information please visit http://get.live.com/mailplus/features.
Accounts created prior to 2005 should work, but we have found a few that don't. If you find that you are unable to authorize your Hotmail account after repeated attempts, please contact our Customer Support Team. We are working hard to determine why some older accounts are not supported for meemo access.
Glossary
What is an SMS?
SMS stands for “Short Messaging Service.” An SMS is a brief text message that can be sent and received by most mobile devices on the market. Sending an SMS is sometimes referred to as “texting.”
What is a text message?
A text message is another term for SMS. They are used interchangeably.
What is a WAP push?
WAP stands for “Wireless Application Protocol,” and a WAP push is sometimes referred to as a Service Message or Browser Message. A WAP push is very much like an SMS (in that it is a short text message sent to or from a mobile device) but a WAP push can also contain extra data in addition to the text message. Commonly an internet hyperlink is sent inside a WAP push. Your mobile device might give you the option to “follow” or “go to” this link and open it in the device’s web browser.
meemo subscribers who are on a network that allows WAP and who have a handset that supports WAP may receive email notification as a WAP push instead of an SMS. However, not every phone on the market is able to receive these kinds of messages.
What is an International Country Code?
An International Country Calling Code is a 1- 2- or 3-digit number that represents countries and dependent areas, and is used in data processing and telecommunications.
What is POP3?
The “Post Office Protocol” version 3 is used by email clients to retrieve emails from an email server. meemo uses POP3 or IMAP (another kind of email protocol) to scan your email account for new mail, which is why your email servers must allow POP3 or IMAP access.
What is SMTP?
The “Simple Mail Transfer Protocol” is the protocol that servers use to transfer emails over the internet. Email you send from meemo can be sent via your email provider instead of the meemo email server if your email provider has an SMTP server which allows public access.
What is a service message or a browser message?
These are other interchangeable device-specific terms for a WAP push.
What is a mobile service provider?
Sometimes referred to as a Mobile Carrier or Mobile Operator, this is a company who provides cellular services to your mobile device. Examples include Rogers Wireless and Bell Mobility.
SMS stands for “Short Messaging Service.” An SMS is a brief text message that can be sent and received by most mobile devices on the market. Sending an SMS is sometimes referred to as “texting.”
What is a text message?
A text message is another term for SMS. They are used interchangeably.
What is a WAP push?
WAP stands for “Wireless Application Protocol,” and a WAP push is sometimes referred to as a Service Message or Browser Message. A WAP push is very much like an SMS (in that it is a short text message sent to or from a mobile device) but a WAP push can also contain extra data in addition to the text message. Commonly an internet hyperlink is sent inside a WAP push. Your mobile device might give you the option to “follow” or “go to” this link and open it in the device’s web browser.
meemo subscribers who are on a network that allows WAP and who have a handset that supports WAP may receive email notification as a WAP push instead of an SMS. However, not every phone on the market is able to receive these kinds of messages.
What is an International Country Code?
An International Country Calling Code is a 1- 2- or 3-digit number that represents countries and dependent areas, and is used in data processing and telecommunications.
What is POP3?
The “Post Office Protocol” version 3 is used by email clients to retrieve emails from an email server. meemo uses POP3 or IMAP (another kind of email protocol) to scan your email account for new mail, which is why your email servers must allow POP3 or IMAP access.
What is SMTP?
The “Simple Mail Transfer Protocol” is the protocol that servers use to transfer emails over the internet. Email you send from meemo can be sent via your email provider instead of the meemo email server if your email provider has an SMTP server which allows public access.
What is a service message or a browser message?
These are other interchangeable device-specific terms for a WAP push.
What is a mobile service provider?
Sometimes referred to as a Mobile Carrier or Mobile Operator, this is a company who provides cellular services to your mobile device. Examples include Rogers Wireless and Bell Mobility.
